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Before You Order
Review sizing guidance, silhouette notes, discount details, and product category recommendations before checkout.
Aurelle Client Care
Help Center
A refined support destination for every step of your Aurelle experience, from choosing the right silhouette and tracking your order to returns, exchanges, fit guidance, product care, payment support, and service details. Our team is available 24/7 to help make every pair feel considered, polished, and effortless.
Free Shipping
Every order ships free with delivery in 3–5 business days.
30-Day Returns
Free returns and exchanges within 30 days of delivery.
24/7 Support
Our customer care team is available whenever you need help.
Designed for clear answers.
Use the guide below to move quickly through order support, sizing, shipping, returns, shoe care, discounts, and account questions.
Service Overview
Premium support, organized with intention.
Aurelle support is built for women choosing shoes for workdays, weekends, travel, events, and everyday confidence. Whether you are selecting white sneakers, chunky sneakers, high heels, block heels, ankle boots, knee high boots, flat sandals, platform sandals, loafers, or ballet flats, this page gives you clear next steps before and after purchase.
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After Checkout
Find order confirmation details, delivery expectations, address support, and tracking recommendations in one place.
03
After Delivery
Learn how to inspect your pair, try shoes indoors, protect packaging, and prepare a return or exchange if needed.
04
Long-Term Care
Preserve structure, surface finish, shape, comfort, and storage quality with practical care guidance by material.
Orders & Shipping
Clear delivery expectations from checkout to doorstep.
Every Aurelle order includes free shipping. Standard delivery is 3–5 business days after the order is processed. Once your order is placed, please review your confirmation details carefully, including shipping address, email address, selected style, color, and size.
If your address needs correction, reach out as soon as possible. Address changes are easiest before the package has entered the carrier network. Once an order is moving through fulfillment, updates may be limited, but our support team will help review the best available option.
Delivery Window
Estimated delivery is 3–5 business days, with timing affected by carrier routing, holidays, and regional service conditions.
Order Review
Check your style, size, color, and address immediately after checkout to prevent shipping delays.
Tracking
Use your tracking details to monitor carrier movement once your package has shipped.
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Confirmation email not visible?
Check your spam, promotions, and updates folders first. Search for Aurelle or your order email address before requesting a resend.
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Tracking not updating yet?
Carrier tracking can take time to refresh after label creation. Movement usually appears once the package receives its first carrier scan.
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Need to change details?
Prepare your order number, correct shipping address, and email used at checkout so the support team can review quickly.
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Package marked delivered?
Check front door, side entrance, mail area, leasing office, neighbors, and household members before escalating a delivery concern.
1
Try shoes indoors first.
Use a clean surface to protect outsoles while checking size, heel height, toe room, arch feel, strap placement, and walking comfort.
2
Keep packaging complete.
Save the shoe box, inserts, protective wrap, and order materials until you are sure the pair is right for you.
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Request help within 30 days.
Aurelle offers free returns and exchanges within 30 days of delivery, subject to condition review and eligibility.
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Choose return or exchange.
Exchange support is ideal when you love the style but need a different size, color, heel height, or more wearable silhouette.
Returns & Exchanges
Simple steps when the fit is not quite right.
A beautiful shoe should feel as considered as it looks. If your pair does not meet expectations, our free 30-day returns and exchanges are designed to make the next step straightforward. Items should be returned in clean, unworn condition with original packaging whenever possible.
For exchanges, include the style name, original size, preferred replacement size, and any fit notes. Helpful details include whether the shoe felt narrow, loose at the heel, tight across the toe, high at the arch, or different from your usual fit.
Condition
Try-ons should happen indoors on clean flooring so soles and materials remain return-ready.
Timeframe
Return and exchange support is available within 30 days after delivery.
Best Detail
Include clear fit notes so our team can recommend a better size or silhouette when possible.
Fit & Sizing
Choose your silhouette with more confidence.
Different shoe categories fit differently. Sneakers often allow a more relaxed everyday feel, while heels, loafers, flats, sandals, and boots may depend more on toe shape, instep, strap position, and material structure. Use this guide as a practical starting point before selecting your size.
| Category | Fit Focus | Helpful Note |
|---|---|---|
| White Sneakers | Everyday comfort | Allow light toe room for walking and daily movement. |
| Chunky Sneakers | Platform stability | Check heel hold so the heavier sole feels secure. |
| High Heels | Toe and arch comfort | Prioritize secure heel grip and balanced pressure. |
| Block Heels | Supportive elevation | A stable heel can feel more wearable for longer days. |
| Ankle Boots | Sock room and shaft feel | Consider whether you plan to wear thin or thicker socks. |
| Knee High Boots | Calf and shaft comfort | Review leg opening and styling needs before choosing. |
| Loafers and Ballet Flats | Heel hold | A secure back fit helps prevent slipping while walking. |
| Sandals | Strap placement | Check width, toe position, and ankle strap comfort. |
Shoe Care
Preserve the finish, shape, and comfort of every pair.
Elegant shoes last longer when they are cleaned gently, stored properly, and given time to rest between wears. These care notes help protect sneakers, heels, boots, sandals, loafers, and flats without overcomplicating your routine.
Daily Care
Wipe away dust after wear with a soft dry cloth. Avoid soaking shoes, placing them near direct heat, or using harsh cleaning products that may affect color and surface finish.
Dry Naturally
Let shoes air dry away from direct sunlight and heaters.
Rotate Pairs
Give materials time to recover between frequent wears.
Storage
Store shoes in a cool, dry space. Keep structured styles supported with paper or shoe forms, and avoid stacking heavy pairs on delicate flats, sandals, or soft uppers.
Protect Shape
Use inserts for boots and structured shoes when stored.
Separate Textures
Keep suede, leather, and light-colored shoes from rubbing.
Discounts & Payment
Automatic savings, clean checkout, and clear support.
Email subscribers receive a 15% automatic sitewide discount. This discount is not limited to first orders and does not require a discount code. Selected promotional products may also receive a 20% automatic discount with no code required.
If a discount does not appear as expected, review whether the item is eligible, refresh checkout, confirm the email subscription step, and make sure no browser extension is interfering with cart display. Our team can help review your order details if needed.
Subscriber Offer
15% automatic sitewide discount for email subscribers, with no code required.
Special Offers
Selected promotional products receive 20% automatic discount when eligible.
Checkout Help
Save a screenshot of the cart issue and your order email for faster support.
Account & Order Help
Information that helps us solve faster.
When contacting support, include your order number, checkout email, product name, size, color, shipping address concern, and a concise description of the issue. For fit questions, include the shoe category and what felt too tight, too loose, too high, too narrow, or uncomfortable.
Order Number
Helps locate the purchase record quickly.
Checkout Email
Confirms the account or order connection.
Product Details
Style, color, and size help identify the exact item.
Clear Photos
Useful for condition, delivery, or product concerns.
How long does Aurelle shipping take?
Aurelle offers free shipping on all products, with delivery typically arriving within 3–5 business days after processing. Delivery timing may vary during holidays, carrier delays, or regional service interruptions.
Do I need a discount code for subscriber savings?
No code is required. Email subscribers receive a 15% automatic sitewide discount. Selected promotional products may also receive a 20% automatic discount automatically when eligible.
Can I exchange shoes for another size?
Yes. Aurelle offers free returns and exchanges within 30 days of delivery. Keep shoes clean, try them indoors, preserve packaging, and include your preferred replacement size when requesting exchange support.
What should I do if my heels feel tight?
Try them indoors on a clean surface and notice whether the pressure is at the toe, arch, side, or heel. Include those details when contacting support so our team can help assess whether a size exchange or different silhouette is better.
How should I care for boots, loafers, and flats?
Wipe gently after wear, dry naturally, avoid direct heat, store with shape support when needed, and keep light-colored shoes separated from dark materials that may transfer color.
What information should I provide for order support?
Provide your order number, checkout email, product name, size, color, delivery address concern, and a brief description of the issue. Clear photos are helpful for condition, delivery, or product questions.
Are Aurelle support services available outside business hours?
Yes. Aurelle provides 24/7 customer support, so you can reach out whenever you need help with an order, product, return, exchange, or fit concern.
Which shoe categories does Aurelle carry?
Aurelle carries white sneakers, chunky sneakers, high heels, block heels, ankle boots, knee high boots, flat sandals, platform sandals, loafers, and ballet flats.
Customer Care
Need a more specific answer from our team?
For personalized help, share your order details and a clear description of what you need. Aurelle customer care can assist with shipping questions, exchange recommendations, return steps, discount visibility, sizing uncertainty, product care, and checkout support.
Store
Aurelle
Email
support@aurelle.lat
Phone
+1 (412) 666-8173
Address
1009 Edward Street, North Versailles, PA 15137, United States
