Order Acceptance
Placing an order does not guarantee final acceptance. Aurelle may review order details, product availability, payment status, risk signals, delivery information, or suspected errors before confirming or fulfilling an order.
Aurelle Policy Atelier
Terms & Conditions
Welcome to Aurelle. These Terms & Conditions explain the standards, responsibilities, and expectations that apply when you browse our website, place an order, use our services, or communicate with our support team. By accessing or purchasing from Aurelle, you agree to follow these terms.
Aurelle is an independent women’s footwear store serving customers with premium everyday shoes, refined seasonal silhouettes, secure checkout support, 24/7 customer care, free shipping, 3–5 business day delivery, and free returns or exchanges within 30 days.
Clear Standards
These terms help create a fair, secure, and polished shopping experience for every Aurelle customer.
Agreement Overview
This page outlines how Aurelle presents products, processes orders, manages promotions, protects brand materials, and supports customers after purchase.
These Terms & Conditions form an agreement between you and Aurelle when you visit our website, interact with our content, create an order, subscribe to email communications, request support, or use any service made available through our online store.
Throughout this page, “Aurelle,” “we,” “our,” and “us” refer to the Aurelle store. “You,” “customer,” and “user” refer to the person browsing, purchasing, communicating, or otherwise using our website and services.
By using this website, you confirm that you are able to enter into a binding agreement under applicable law, that the information you provide is accurate, and that you will use the website only for lawful personal shopping, account, or support purposes.
If you do not agree with these Terms & Conditions, please discontinue use of the website. Continued browsing, checkout activity, account activity, or communication with support means you accept the terms described on this page.
Orders And Payments
Aurelle aims to keep checkout clear, polished, and dependable. These terms explain how order acceptance, pricing, payment, and promotional offers are handled.
Accurate Information
You are responsible for providing complete and accurate billing, shipping, email, and contact information. Inaccurate details may delay processing, prevent delivery, or require additional verification.
Pricing Accuracy
We work to display accurate pricing, product information, and promotional details. If an error appears, Aurelle may correct the issue, cancel an affected order, or contact you before proceeding.
Payment Authorization
Payment must be successfully authorized before fulfillment. If payment fails, is reversed, is flagged, or requires verification, Aurelle may pause or cancel the order until the issue is resolved.
Automatic Discounts
Email subscribers receive a 15% automatic sitewide discount. Selected promotional products may receive a 20% automatic discount. These offers do not require a discount code when eligible.
Order Changes
Once an order is submitted, changes may not always be possible. Please contact support quickly if you need help with shipping details, size selection, or product changes before fulfillment begins.
Product Information
Aurelle presents women’s footwear with refined visuals, detailed descriptions, and practical guidance so customers can shop with confidence.
Product Categories
Aurelle offers women’s shoes including white sneakers, chunky sneakers, high heels, block heels, ankle boots, knee high boots, flat sandals, platform sandals, loafers, and ballet flats.
Images And Color
We aim to display product images, color, shape, texture, and styling as accurately as possible. Actual appearance may vary slightly depending on screen settings, lighting, device display, and production details.
Sizing And Fit
Footwear fit may vary by silhouette, toe shape, material, heel height, and personal preference. Size guidance is offered to support your decision but cannot guarantee identical fit across every style.
Availability
Product availability may change without notice. If an ordered item becomes unavailable after checkout, Aurelle may contact you with available options or issue a refund for the unavailable item.
Product Care
Customers are responsible for using footwear appropriately and following care recommendations where provided. Damage caused by misuse, improper cleaning, excessive wear, or unsuitable conditions may not qualify for return approval.
Shipping And Returns
Our service policies are designed to make online footwear shopping feel considered, supportive, and customer-friendly.
Shipping Terms
Aurelle provides free shipping on all products. Our standard delivery time is 3–5 business days. Delivery timing may depend on order processing, carrier service, shipping address accuracy, weather, holidays, operational disruptions, or events outside our reasonable control.
Once an order is shipped, tracking information may be provided when available. Customers are responsible for monitoring tracking updates and ensuring the delivery address is secure and accessible.
Returns And Exchanges
Aurelle offers free returns and exchanges within 30 days. Returned or exchanged items must meet the condition standards stated in our applicable return guidance. Shoes should be tried on indoors, kept clean, and returned with original packaging when possible.
Items showing excessive wear, outdoor use, damage, missing parts, altered condition, or signs of misuse may not be eligible for return or exchange. Aurelle may review returned items before approving the final resolution.
Delivery Issues
If an order appears delayed, missing, incorrectly delivered, or damaged during transit, contact our support team as soon as possible. Aurelle may require order details, shipping information, photos, carrier notes, or additional documentation to help review the issue.
We will make reasonable efforts to assist, but delivery investigations may depend on carrier timelines and available evidence.
Website Use Rules
Aurelle’s website is provided for personal shopping, browsing, customer support, and brand discovery. Users must interact with the website responsibly and lawfully.
Permitted Use
You may use the website for lawful personal shopping, order management, product research, and communication with Aurelle. Commercial misuse, scraping, interference, or unauthorized access is not permitted.
Account Security
If account features are available, you are responsible for keeping login details secure and for activity associated with your account. Notify support if you believe your account has been misused.
Prohibited Activity
Users may not attempt fraud, abuse promotions, disrupt website operation, upload harmful code, impersonate others, violate rights, or use Aurelle services in a misleading or unlawful manner.
Brand Materials
Website design, product copy, photography, graphics, logos, layout, and brand presentation are owned by or licensed to Aurelle and may not be copied or reused without permission.
Customer Content
Reviews, messages, photos, or feedback submitted to Aurelle may be used to support customer service, improve products, or present customer experience where permitted by applicable rules.
Service Changes
Aurelle may update website features, product pages, pricing, offers, service details, or policies from time to time to improve operations or reflect current business needs.
Customer Responsibility
Customers are responsible for reading product information before purchase, selecting the appropriate size, entering accurate delivery details, reviewing order confirmations, following care guidance, and contacting Aurelle promptly if help is needed.
Communications
By contacting Aurelle, placing an order, or subscribing to emails, you may receive messages related to orders, support, shipping, returns, promotions, account activity, and service updates. Promotional email preferences may be managed through available unsubscribe or preference tools.
Limitation Of Liability
To the fullest extent permitted by applicable law, Aurelle is not responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, product expectations, delivery delays, or third-party service issues. Our responsibility for a qualifying claim is generally limited to the amount paid for the affected product or order.
No Uninterrupted Guarantee
We aim to keep the website available and accurate, but we do not guarantee uninterrupted, error-free, or fully secure operation at all times. Website access may be affected by maintenance, updates, technical issues, third-party platforms, or internet conditions.
Updates To These Terms
Aurelle may update these Terms & Conditions from time to time. Updated terms become effective when posted on this page unless otherwise stated. Continued use of the website after updates means you accept the revised terms.
Terms Questions
These question panels remain closed by default and provide additional clarity around the most common Terms & Conditions topics.
When do these Terms & Conditions apply? +
These terms apply when you browse the Aurelle website, place an order, use customer support, subscribe to communications, interact with promotions, or otherwise access our online services.
Can Aurelle cancel an order after checkout? +
Aurelle may cancel or review an order if there are payment issues, suspected fraud, unavailable inventory, pricing errors, inaccurate address details, policy violations, or other fulfillment concerns.
Do promotional discounts require a code? +
Email subscribers receive a 15% automatic sitewide discount with no discount code required. Selected promotional products may receive a 20% automatic discount with no code required when eligible.
What happens if product information changes? +
Aurelle may update product descriptions, imagery, pricing, availability, or service details at any time. If a material issue affects your order, support may contact you with available options.
Can I use Aurelle images or website content? +
No. Aurelle’s product copy, photography, layout, graphics, and brand presentation may not be copied, republished, sold, modified, or reused without permission.
How can I ask a policy question? +
You may contact Aurelle through the Contact page or email support@aurelle.lat. Our support team is available 24/7 to help with order, product, shipping, return, and policy questions.
