Free shipping on all products
Aurelle offers free shipping on every order. There is no minimum order value required to receive free shipping.
Aurelle Delivery Standard
Shipping Policy
Aurelle is built for women who expect a polished shopping experience from the first product view to the moment their shoes arrive. Our shipping policy is designed to be clear, reliable, and easy to understand, with free shipping on every order, a 3–5 business day delivery window, thoughtful order preparation, and support available whenever you need assistance.
Free Shipping
Every Aurelle order ships free, with no minimum purchase required.
3–5 Business Days
Most orders are delivered within 3–5 business days after preparation.
Order Support
Our 24/7 support team can help with tracking, address updates, and delivery questions.
Prepared With Care
Every order is handled with attention to presentation, timing, and delivery clarity.
Policy Overview
A clear delivery experience for every Aurelle order.
Our shipping approach is simple: the process should feel smooth, transparent, and elevated. Whether you are ordering White Sneakers, Chunky Sneakers, High Heels, Block Heels, Ankle Boots, Knee High Boots, Flat Sandals, Platform Sandals, Loafers, or Ballet Flats, Aurelle prepares each order with the goal of delivering your shoes in excellent condition and within the stated delivery window.
3–5 business day delivery
Orders are typically delivered within 3–5 business days after order preparation and carrier movement begin.
Careful order handling
Each order is reviewed for shipping readiness so your footwear can arrive neatly, securely, and ready to style.
Assistance when needed
If a tracking update looks unclear or your delivery needs attention, our team is available 24/7 to help.
Order Journey
From checkout to doorstep, every step is designed to feel composed.
The delivery process begins once your order is placed successfully. Business days exclude weekends and major holidays. Tracking availability may vary slightly depending on carrier scanning and movement.
Order confirmation
After checkout, your order details are received and prepared for review. Please check your shipping address carefully to help avoid delivery delays.
Processing and preparation
Your order is prepared for shipment with attention to product condition, shipping readiness, and accurate package information.
Tracking movement
Once carrier movement begins, tracking updates may appear. Some tracking links can take time to refresh after the first scan.
Delivery arrival
Most Aurelle orders arrive within 3–5 business days. If your delivery looks delayed, our support team can help review next steps.
Delivery Details
Reliable shipping should feel refined, not complicated.
We want the shipping experience to feel as polished as the shoes themselves. Clear address information, accurate contact details, and timely tracking review help ensure a smoother delivery. If something changes after checkout, contact our support team as soon as possible so we can help determine whether an update can still be made before shipment.
A
Address accuracy matters
Please enter your full street address, apartment or unit number, city, state, and ZIP code carefully before placing your order.
B
Tracking may update gradually
Tracking can appear inactive at first while the package is waiting for carrier scanning or moving between facilities.
C
Delivery timing is business-day based
Weekends, major holidays, weather disruptions, carrier delays, or address issues may affect the final delivery date.
Important Notes
The details that help protect a smooth delivery.
Shipping is a shared process between the store, the carrier, and the delivery location. These guidelines help set clear expectations and reduce preventable delays.
Incorrect or incomplete addresses
If an address is entered incorrectly, delivery may be delayed, returned, or marked undeliverable by the carrier. Please review all address details before checkout. If you notice an error, request help as soon as possible.
Carrier scans and tracking gaps
Tracking information may not update immediately after shipment. A package can be in transit even when the tracking page has not refreshed. If the tracking status remains unclear, our team can help review the situation.
Delivery attempts and access
Some locations may require building access, gate access, mailroom handling, or carrier instructions. Please ensure your delivery location can receive packages safely during the estimated delivery window.
Weather and regional delays
Severe weather, holidays, regional carrier volume, or unexpected transportation interruptions can affect delivery timing. We will support you with the information available from the carrier.
Marked delivered but not received
If tracking shows delivered but you cannot find the package, please check nearby entrances, mailrooms, reception areas, household members, and neighbors before contacting support for assistance.
Order changes after checkout
Once an order has moved into preparation or carrier transfer, changes may be limited. We recommend contacting support immediately if you need help with an address or delivery-related correction.
Policy Details
Simple, transparent, and built for confidence.
Aurelle aims to keep shipping easy to understand. The details below summarize how our delivery experience is structured, what customers can expect, and when support may be needed.
Shipping cost
Free shipping is available on all Aurelle products, with no minimum order value required.
Delivery window
Most orders are delivered within 3–5 business days after preparation and carrier movement begin.
Business days
Business days generally exclude weekends and major holidays. Carrier operations may vary by location.
Customer support
Aurelle provides 24/7 support for order questions, delivery concerns, returns, and exchanges.
Shipping Questions
Clear answers before and after your order ships.
These answers are provided to help you understand shipping cost, delivery timing, tracking behavior, address changes, and delivery support.
How much does shipping cost?
Shipping is free on all Aurelle products. There is no minimum order value required to receive free shipping.
How long does delivery take?
Most Aurelle orders are delivered within 3–5 business days after order preparation and carrier movement begin. Weekends, major holidays, severe weather, carrier disruptions, or address issues may affect delivery timing.
When will I receive tracking information?
Tracking information may become available after your order has moved into shipment preparation or carrier transfer. Tracking pages can take time to update, especially before the first carrier scan appears.
Can I change my shipping address after placing an order?
Address changes may be limited once an order has entered preparation or carrier transfer. If you notice an address issue, contact support as soon as possible so our team can review whether an update is still possible.
What should I do if tracking says delivered but I do not see my package?
Please check nearby entrances, mailrooms, front desks, delivery lockers, household members, and neighbors first. Some carriers may mark a package delivered shortly before the package is physically placed. If you still cannot locate it, contact our support team for help.
Does Aurelle support returns and exchanges?
Yes. Aurelle offers free returns and exchanges within 30 days. If your shoes are not the right fit or you need help with an order, our support team can guide you through the next steps.
Need help with a delivery?
Our team can assist with tracking questions, address concerns, order status, delivery issues, and return or exchange guidance.
